Our customer service staff works closely with each client to ensure the materials are the best quality for the job specification. This includes an inspection of the swatch materials like wallcovering, fabric, leather, vinyl, or even wood. Our quality assurance process is not dedicated to a select few. It involves every staff member who will be involved in the project. This simply means our receiving department, production team members, and even administrative support members may scrutinize the product and process at any given time in order to improve quality.
However, it isn't simply caring about quality that makes a difference. It is also knowing what to look for and how to address any concerns as they arise. This can only be achieved through experience. The swatch sample production team at Superior Sample has been so effective because so many staff members have chosen to stay with Superior Sample for more than 15 years on average.
We are proud to have such a dedicated and caring staff, and it shows in the quality we deliver to our clients.
